Tell us the process. We engineer the whole system.

Yes — that is the point of this page. Our systems integrate over REST and JSON APIs, webhooks in both directions, database connectors and even RS-232/RS-485 serial feeds for legacy software with no API. Typical integrations: a kiosk that looks a customer up in your CRM by phone number and creates the record if new, ERP production data shown live on shop-floor displays, and HIS/EMR feeds alongside the Signavanc nurse call range.

Both — it has two jobs. It answers in natural language from your organisation's own approved content, and when the visitor needs in-person assistance it generates the token itself, routed to the correct counter or department, with the conversation attached so staff see what was already asked. It can also book appointments, raise service requests and capture leads into your CRM.

Yes. The cloud token engine and the physical dispenser issue from one token series, so a customer who books from a mobile app or your website and a walk-in who presses the button at the door land in the same live queue, called on the same display, in strict order. If the internet drops, the physical system keeps issuing and re-syncs automatically when the connection returns.

The source code and the platforms stay with Infra DigiTech, and that is precisely what keeps your quotation small. Every custom solution is an extended, customised version of products we already manufacture and maintain — you are not paying us to build a queue management system; the platform comes with us. You pay only for the customisation engineered for your process: the CRM integration, the custom flow, the app under your brand. We sign NDAs as a matter of course.

Shorter than a from-scratch software project, because most solutions assemble platform blocks we already manufacture and maintain — token engines, RF links, displays, apps, the chatbot. A site survey and feasibility assessment comes first and sets the real timeline; the quotation then states delivery for your exact scope rather than a generic estimate.

Yes — that is the usual route. After the site survey and feasibility assessment, a working pilot goes live at one branch, ward or line first, measured with the same analytics as the full system, so the rollout decision is made on your own numbers rather than on a brochure.

Your choice. Backends deploy on AWS, Google Cloud or Azure, or fully on-premise where data must not leave the building — the usual requirement for banks and hospitals. Our standard queue systems hold no customer data by default, and where a solution does handle personal data, residency is designed in from the start, not patched on.

Yes, and much of this work reaches the field exactly that way. Channel partners and distributors take our customised solutions to their own vendors and customers, with white-label delivery available so the hardware, the software and the app carry your brand. You bring the customer and the requirement; we bring the platform, the customisation and the manufacturing. The Become a Partner page is where that conversation starts, and OEM & white labelling has a page of its own.

The people who built it. Hardware carries our standard 12-month warranty with AMC options beyond it, the cloud side is monitored by us — we usually see a fault before the site does — and spare parts and consumables are stocked for everything we install. One vendor, one service call.