Up and running,
always.
Existing installation? Raise a ticket and our service desk will respond the same business day. Most issues are diagnosed remotely; on-site visits are arranged within 24-72 hours.
- Acknowledged within 4 business hours
- Remote or on-site within 24-72 hours
- AMC and warranty coverage available
- PAN-India service network
Channel Partner or Distributor.
We are expanding our authorised network across India and export markets worldwide - GCC, Southeast Asia, Africa, Europe, the Americas and Australia. On-site training, attractive incentives and dedicated partner support included.
- Authorised dealer / SI tie-ups
- Regional distributor opportunities
- OEM / private-label options
- On-site training programmes
- Attractive incentives & margins
- Dedicated partner support
Open a service request
Tell us which product, which site and the issue you are seeing.
Not an existing customer? Use the Contact form instead
Not every ticket is a breakdown.
A worn calling unit, a printer out of paper rolls, a system that has served its years — each has its own page, so the fix starts before anyone calls you back.
What your symptom usually means.
Six calls our service desk actually gets — and what each one usually turns out to be. Mention the symptom in your ticket and diagnosis starts before the call.
Display is blank / unit does not power on
Usually the power adapter, not the unit. Check the adapter LED first; replacement 12 V adapters are stocked as spares.
Calls from some beds stop reaching the nurse station
On wireless systems this is typically range or a repeater — often after furniture or partition changes. A remote session usually confirms it.
Token printer jams or shows out-of-paper with a fresh roll
Almost always the roll, not the printer — wrong width, no end sensor or folded winding. Use end-sensor rolls; see the paper rolls page.
Digits or segments missing on an LED display
A display-driver fault. The board is replaced on-site or carry-in; the display itself usually survives.
Voice announcement stopped, tokens still display
Audio module or volume setting. Frequently resolved in the remote session without a visit.
System restarts randomly during the day
Power quality at the socket in most cases. We check supply first, then the unit — bring the site electrician into the visit if possible.
Any make. Assessment first.
The system does not have to be ours. We assess third-party nurse call, queue and display installations the same way — diagnosis and a written quote before any work, so you decide between repair and replacement with facts. If the verdict is replacement, the buy-back values the old system — any make, working or not.
An Annual Maintenance Contract keeps either outcome inside the same 4-hour acknowledgement SLA — comprehensive (parts included) or non-comprehensive. Terms on the warranty page.
Digitech Solutions system needing service?
Systems supplied as Digitech or Digi-Tech Solutions are ours — same founder, same factory, same service team, and every warranty and AMC carried forward into Infra DigiTech Pvt Ltd. Raise the ticket above exactly as an Infra DigiTech customer would; quote the site name and we will find the installation record.
The Digi-Tech → Infra DigiTech storyUpgrades, integrations & new projects.
Not every enquiry is a repair. Tell us what you are planning and our team will scope it with you — from a single upgrade to a multi-site rollout.
- Upgrade an old or legacy system to the latest hardware.
- Add an API or third-party software integration.
- Source a product you don't see in our catalogue.
- Plan a custom or bulk requirement for a new site.
Our technician can visit your site, run a survey and give you a detailed requirements report.