Queue management systems made in Bengaluru since 2001.

A queue management system replaces standing in line with holding a token. A visitor takes a printed token from a dispenser or tab kiosk, sits down, and is called to a counter by a display and a voice announcement when their turn comes — in order, with priority tokens called first. It is also called a digital queue management system, electronic queue management system or token management system; the machine itself is often searched as a queue token machine.

Three models, all manufactured in Bengaluru. LED Wired runs on ordinary 6-core cable with an up to 8-line, 7-segment display and needs power only at the control box and printer. LED Wireless runs with zero cabling on a network our own router creates, with an up to 5-line display and connectivity status shown on both the calling unit and printer. LCD Wireless is the flagship: named queues, a tab token kiosk, physical or mobile-app calling units, call forwarding, missed-token recall, SMS tokens, parallel displays and reports.

Choose LED Wired if the site can take a cable run and you want the fewest powered points — the control box and printer are the only two. Choose LED Wireless when cabling is impractical or the hall is already in service: it is plug and play on our own network. Choose LCD Wireless when the screen must show names rather than numbers — departments, doctors, services — or when you need call forwarding, apps, SMS tokens or reports. All three share the same keypad convention, priority calling and voice announcements.

No. The wireless models run on a network created by our own router — we do not use your Wi-Fi, and no internet connection is required for the system to issue, display, announce or call tokens. Your IT team is not involved, and an internet outage has no effect at the counter.

No. You buy hardware and own it. The system runs entirely on site, so there is no monthly platform fee, no per-counter licensing and no cloud dependency for daily operation — which is the main difference between our systems and SaaS queue platforms.

The LED models drive up to 9 counters, with up to 6 queues on our own thermal printer (or 2 queues on a POS printer). The LCD model is configurable: the screen shows 15 queues at once, 30 with a swipe, and can be configured up to 100 queues — we recommend 30 for ease of use. Different counters can also be merged into the same queue.

A dedicated token button — typically for senior citizens — whose tokens are automatically called to the counter first, ahead of the regular sequence. It is standard on all three models, and in banks it is the practical answer to the RBI's expectation of priority service for senior citizens and differently-abled customers.

On the LCD Wireless model, yes. Queue names are set from the settings app on the tab — Cardiology, X-Ray, Paediatrics, a room number, a doctor's name, Passbook Entry, Deposit — along with each queue's token range, individual queue resets and the display's footer message, name and logo. The LED models show token and counter numbers only.

Yes, on the LCD Wireless system. It records the journey of every token — issued, called, served, by which counter and how long the person waited — and turns that into reports you can download for any period: average wait time per queue and per counter, the hours and days when tokens are issued most, how load shifted between counters, and how one day or week compares with another. The analytics are customised to what you want to measure. The LCD display can also show the running average wait time in its footer, calculated from the tokens issued since the counter opened that day. The LED models call tokens but do not report on them.

It depends on the model and the counting: how many counters, queues, displays and printers, and whether you want the tab kiosk, POS printing or parallel displays. A two-counter LED setup and a ten-counter LCD hospital deployment are very different machines. Send the enquiry form with your counter and queue count and we return a specified quotation within one business day.

Yes. We design and manufacture in Bengaluru and install and service across India through our own engineers and channel partners, with AMC plans — and we export to the GCC, Southeast Asia and Africa. The line began in 2001, when we built one of India's first integrated queue management systems and supplied State Bank of India's single-window rollout in 2003–04.