Built to last, backed in writing.
Every Infra DigiTech product carries a 12-month standard warranty from the delivery date, covering genuine manufacturing defects. Here is exactly what that includes, what it does not, and how to raise a claim.
12 months, from the delivery date
The standard warranty runs for 12 months and starts from the date your product is delivered. It applies across our full range — digital display systems, nurse calling systems, queue and token systems, GPS and world clocks, scoreboards and IoT devices.
Pure software products are the one exception: they are covered under their own terms and conditions, agreed with you at the time of purchase.
Warranty period is calculated from the delivery date shown on your invoice. Keep the invoice safe — it is your proof of warranty.
Included in your warranty
Manufacturing defects
Genuine defects in materials and workmanship on the hardware we manufacture are covered for the full warranty period.
Parts replacement
Warranty cover is on parts. A defective component is repaired or replaced with a genuine Infra DigiTech part at our discretion.
Remote assistance — all customers
Phone and remote diagnostic support is provided to every customer, on every product, throughout the warranty period.
Carry-in / return-to-workshop
Any customer can send the unit to, or drop it at, our Bengaluru workshop for inspection and warranty repair.
On-site support (optional)
On-site service can be added at an additional charge, or bundled into your order at the time of purchase.
Labour — agreed at purchase
Labour charges may be included or excluded depending on the terms agreed at the time of purchase. Please confirm the labour terms with our team when you order.
Outside the warranty
To keep repairs fair for everyone, the following are not covered. Most can be avoided by following the simple conditions below.
- Physical or accidental damage of any kind.
- Power surges, lightning, incorrect voltage or use of a wrong / non-supplied adapter.
- Repair, modification or tampering carried out by a third party or unauthorised technician.
- Wear and tear caused by rough or improper handling by the user.
- Paper rolls, and any fault caused by using paper rolls not supplied or subscribed through Infra DigiTech (queue / token systems).
- Software or API integrations built by an external company — only integrations performed by Infra DigiTech are covered.
- Malfunction caused by external RF signals, electrical noise or interference disrupting normal operation.
- Transit damage not reported within 48 hours of delivery.
- UV fading, dust build-up and bird or pest damage on outdoor units, beyond the rated IP protection.
- Damage arising from dismantling or relocating the system to another site without informing Infra DigiTech.
- SIM cards, mobile-network coverage and telecom downtime for GSM / SMS alert features.
- Batteries in wireless units and UPS backup batteries beyond their limited cover, and consumables (cabling, printer media and similar).
- Cosmetic marks, and damage from fire, flood, pests or other acts of God.
Six things that protect your cover
Use genuine paper rolls
For queue and token systems, use only paper rolls supplied or subscribed through Infra DigiTech. Third-party rolls can damage the printer and are not covered.
Integrations by Infra DigiTech
Any software or API integration must be carried out by Infra DigiTech. Integrations built by external companies fall outside warranty cover.
Correct power & adapter
Always run the equipment on the specified voltage and the adapter supplied with it. Surges and wrong-adapter damage are not covered.
Keep third parties out
Do not let an unauthorised technician open or repair the unit. Any third-party repair immediately voids the warranty.
Professional installation
Warranty is valid when the system is installed and commissioned by Infra DigiTech or an authorised partner — or, for plug-and-play units, as per our written installation guidelines.
Tell us before relocating
Moving the system to another site? Inform us first. Dismantling or relocating without informing Infra DigiTech voids the warranty.
How to raise a warranty claim
Have your invoice, the product serial number and a photo or short video of the fault ready — it helps us diagnose faster.
Raise a request
Open our service request form or message the service line. Keep your invoice and the product serial number handy.
We diagnose
Our team validates the fault over a call or remote session and confirms whether it falls under warranty.
Repair or replace
Eligible units are repaired or the defective part replaced — remotely, carry-in at our workshop, or on-site where arranged.
Extended warranty & AMC
Extend cover beyond the standard 12 months with an extended warranty or an Annual Maintenance Contract — comprehensive or non-comprehensive.
- Integrations performed by Infra DigiTech
- Infra DigiTech-subscribed paper rolls in use
- Only genuine Infra DigiTech spares fitted
- Priority response and scheduled preventive visits
Spare parts, up to 7 years
We guarantee spare-parts availability for up to 7 years from the date of purchase, so your system stays serviceable well beyond the warranty period.
Out-of-warranty repairs are quoted on a parts-and-labour basis, using genuine components from the same production line.
Export units
Export orders also carry a warranty. Because logistics differ by market, the exact terms depend on the destination location, order quantity (MOQ) and other factors.
We confirm the applicable warranty and service arrangement with you at the time of order.
Discuss export termsWarranty — FAQs.
How long is the Infra DigiTech warranty?+
The standard warranty is 12 months from the delivery date, and applies to all our products. Pure software products are the exception — they are covered under separate terms and conditions agreed at the time of purchase.
Do you offer extended warranty or AMC?+
Yes. Extended warranty and Annual Maintenance Contracts (comprehensive and non-comprehensive) are available. Cover requires that integrations are performed by Infra DigiTech, that Infra DigiTech-subscribed paper rolls are used, and that only genuine spares are fitted.
How long are spare parts available?+
We guarantee spare-parts availability for up to 7 years from the date of purchase.
What if my product arrives damaged in transit?+
Inspect the shipment on arrival and report any transit damage or dead-on-arrival unit within 48 hours of delivery, with photos of the packaging and the unit. Transit damage reported after this window is not treated as a warranty claim.
Are batteries and UPS backup covered?+
Batteries in wireless units and UPS backup batteries are consumable items and carry only a limited cover, shorter than the standard 12 months — the exact battery cover is confirmed at the time of purchase. Other consumables such as cabling and printer media are not covered.
Is the warranty transferable if I resell the product?+
No. The warranty is not transferable and does not carry over if the product is resold.
Do export units carry a warranty?+
Yes, export units also carry a warranty. The exact terms depend on the destination location, order quantity (MOQ) and other factors, and are confirmed at the time of order.
Does a repair or replacement extend my warranty?+
No. A repaired or replaced part is covered for the remainder of the original 12-month warranty period only; it does not restart or extend the warranty.
Non-transferable. This warranty is extended to the original purchaser only and is not transferable if the product is resold.
Repairs do not extend the warranty. A repaired or replaced part is covered for the remainder of the original warranty period only.
Transit damage. Transit damage or dead-on-arrival units must be reported within 48 hours of delivery, with photos of the packaging and the unit.
Firmware. Bug-fix firmware updates are free during the warranty period; new-feature upgrades are chargeable.
Governing jurisdiction. This warranty is governed by the laws of India and any disputes are subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.
Final terms. The warranty summarised here is a general guide. Exact cover, labour terms and any product-specific conditions are governed by the quotation and order confirmation issued by Infra DigiTech Pvt Ltd. For any clarification, contact our service desk at +91 9844120216 or [email protected].